Komshi Privacy Policy

This Privacy Policy applies to this Portal and to all Portals and sub domains hosted by Komshi.

Information Collection


Personal Information: During registration the user is required to give contact information. By providing this information to komshi, you expressly consent to being contacted by us via phone, e-mail, mail or other reasonable means at any of your contact numbers or addresses so that we may provide the services provided on the Platfom, service your account, reasonably address matters pertaining to your account, or for other reasonable purposes related to our business. Unique identifiers (such as username and password) are required.


Feedback: We may collect ratings, comments and other feedback from users about Komshi Platform or the services we provide. By providing such feedback to us, you consent to our use, publication and distribution of such feedback without compensation to you.

Information Use


Profiles: We store information that we collect through Portal activities, cookies, log files, clear gifs, and third parties to create a profile of our users. A user’s profile is tied to the user's personally identifiable information to provide offers and improve the content of the site for the user. This profile may be used to tailor a user's visit to the Portal and to direct pertinent marketing promotions and communications to them.

Cookies: A cookie is a piece of data tied to information about the user and stored on the user’s computer. We use both session cookies (which terminate when a user closes his browser) and persistent cookies (which remain on the user's computer until manually deleted). You may decline any cookies if your browser permits. If you reject our cookies, you may still use the Portal. However, your experience and access to certain areas of the Portal may be denied or limited.

Third party advertising: We may use third-parties to serve ads on our behalf and to monitor certain pages of our Portal for the purpose of reporting web traffic, statistics, advertisement “click-throughs”, and other activities on Komshi. These companies may employ cookies and clear gifs (also known as web bugs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and clear gifs is completely anonymous. Advertisers may use cookies on our Portal. We have no access to or control over these cookies once we give permission to set cookies. This Privacy Policy covers the use of cookies by Komshi only and does not cover the use of cookies by any advertisers.

Log Files: Like most Portals, we use log files including internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the Portal, track user's movement in the aggregate, and gather broad demographic information for aggregate use.

Clear Gifs: We employ and our third party advertisers may employ a software technology called clear gifs (also called web beacons or web bugs), that help us better manage content on Komshi. Clear gifs are tiny graphics, about the size of a period at the end of a sentence, with a unique identifier. Clear gifs are similar in function to cookies and are used to track the online movements of users. Clear Gifs can "work with" existing cookies on a computer if they are both from the same Portal or advertiser. That means, for example, that if a person visited "www.companyX.com", which uses an advertiser’s clear gif, the Portal or advertiser would match the clear gif's identifier and the advertiser’s cookie ID number to track past online behavior for that computer. This collected information would then be given to the advertiser or Portal. In addition, Komshi and its advertisers may use clear gifs in HTML-based e-mails. This allows us to gauge the effectiveness of certain communications by showing how many e-mails have been opened by the recipients. If you would like to opt-out of these e-mails, please see the Opt-Out section, below.

Communications from Komshi and Third Parties


Offers and Updates: We send all new members a welcoming e-mail to verify their accounts. Established members may occasionally receive information on products, services, and special offers, or notices from the community association, the city, Komshi or other entities If you do not want to receive these e-mails, please see the Opt-Out section, below.

Service Announcements: On rare occasions it is necessary to send out a strictly service-related announcement. For instance, if Komshi service is temporarily suspended for maintenance we might send users an e-mail. Generally, users may not opt-out of these communications, though they can deactivate their account.

Customer Service: We communicate with users on a regular basis regarding issues relating to their account via e-mail, phone or mail, and we reply to user inquiries via e-mail or phone, or other reasonable means.

Information Sharing


Submitted Information: When you submit personal information to Komshi, you authorize us to share this information with your Community Association, neighbors, advertisers and other interested third parties. We may also provide your personal information to third parties for the purpose of processing personal information on our behalf. When this is done, it is subject to agreements that oblige those third parties to process such information only on our instructions and in compliance with this Privacy Policy.

Release of Information: Due to the existing regulatory environment, we cannot ensure that all of your communications and other personal information will always remain confidential. We will release personal information if we believe that such action is appropriate to: (a) comply with legal process, (b) enforce the Terms of Use for the Platform, or (c) identify, contact or bring legal action against persons or entities who may be causing injury to us or a third party, or to otherwise protect the rights, property or personal safety of Komshi, its employees, other users of the Platform, or any other person or entity. Perfect security does not exist on the Internet and we do not guarantee security of information or that unauthorized access will not occur. Your information may be transferred to and maintained in whole or in part on computer networks which may be located outside of the city, province, country or other governmental jurisdiction in which you reside, and may be stored on equipment or in facilities leased or licensed from third parties. In addition, third parties beyond our control may unlawfully intercept or access transmissions or private communications. Therefore, we do not promise, and you should not expect, that your personal information or communications will always remain private.

Posted Information: If you participate in the service whereby users can list offers of goods and services, post comments, articles, activities, or otherwise communicate with third parties, such communications will be treated as public communications and Komshi may disclose any or all of such communications to any person or entity.

Aggregate Information: Komshi may share aggregated activity or statistical information that does not contain personally identifiable information with any third party.

Business Transitions: In the event Komshi goes through a business transition such as a merger, being acquired by another company, or selling a portion of its assets, in most instances users' personal information will be part of the assets transferred.

Links: The Portal may contain links to and from other Portals. Komshi is not responsible for the privacy practices of such other Portals. This Privacy Policy applies solely to information collected by this Portal and other Portals hosted by Komshi.

Supplemental Information: Information collected on the Portal may be combined with information obtained from other Komshi Portals and from other companies. For example, in order for us to better conduct our business we may verify or supplement the information we receive from users with information from third party sources. We may also purchase third party marketing data and add it to our existing user database to better target our advertising and provide pertinent offers we think our users would be interested in. This aggregate marketing data may be tied to a users' personally identifiable information.

Children’s Privacy: The Portal is a general audience Portal targeted to community associations, to residents and to service providers and other advertisers interested in or providing products or services to residents. The Portal is directed to and is intended to be used by persons fourteen (14) years of age or older. The Portal is not directed to children under the age of 14. We do not collect personal information from any person we actually know is a child under the age of 14. If we become aware that personal information regarding an individual under the age of 14 has been stored, we will promptly delete it from our records.

Access to Your Personal Information


Opt-out: Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our Portal at the point where we ask for information. Users who no longer wish to receive our communications may opt-out of receiving these communications by going to Edit Profile under MyAccount and clicking on unsubscribe from mailing list.

Changing and Deleting Personal Information: If a user's personally identifiable information changes (such as postal code, phone, e-mail or address), or if a user no longer desires our service, we provide a means to access, correct, update or delete/deactivate users' personally identifiable information. This can be done by going to Edit Profile under MyAccount and clicking on Deactivate my account. Please note that deleting your account information will not delete all of your contact information or other information contained on our systems neither the any post or contribution made from you or thought your account. We reserve the right to retain some or all of this information to preserve records of our commercial relationship with you or as required by law. Further, certain information may have already been provided to third parties as described in this Privacy Policy.

Denial of Access: Your rights to access your personal information are not absolute. We may deny access (a) when denial of access is required or authorized by law; (b) when granting you access would have an unreasonable impact on other people’s privacy; (c) to protect Komshi’s rights or property; or (d) where the request is frivolous or vexatious. If we deny your request for access to, or refuse a request to correct, personal information, we might explain why.

Changes and Updates


We reserve the right to change this Privacy Policy at any time. Changes to this Privacy Policy will be in writing and be posted on our Portal. Please check these terms periodically for changes. The continued use of the Portal following the posting of changes to this Privacy Policy will mean you accept those changes. Titles and headings are used in this Privacy Policy for general reference and ease of use only.

Contact Information


If you have any questions or suggestions regarding this Privacy Policy, please contact us at privacy@komshi.ca.


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